Frequently Asked Questions for Custom Ordering:



Q: What is the ordering PROCESS?


1. Accept your quote & make a payment for your Design Fee

2. Complete the “Getting to Know You” Order Form (received through email following payment)

3. Receive your 1st PROOF within 2-4 weeks after receipt of completed questionnaire & photos

4. Request minor edits needed on your design with a 3 PROOF maximum included in your design fee

5. Receive the completed design as a .jpeg, .pdf, and an optional link to order your prints online



Q: What are the PRINTING OPTIONS?


At completion of your design you will receive your final high-quality image in .jpeg & .pdf format, and an optional ready to print link for card orders through www.zazzle.com.  You will be responsible for printing your own design through the printing method of your choosing.  The most convenient printing options will be:


a. self-printing ($) : print at home or work on your own personal printer


b. local printing ($$) : any local printing company can work with the file types provided to you


c. online printing ($$$) : many reliable online companies offer user-friendly services at competitive pricing to create, customize, and print your cards online.  My preferred online printers are www.zazzle.com or www.vistaprint.com


friendly reminder : if you print locally, you will need to order ENVELOPES for your cards.  Standard sized envelopes are sold at local office supply stores, or online at www.envelopes.com.



Q: Are there additional FEES?


1. The information you provide on your Order + Getting to Know You Forms will be the guideline for your design.  If you do not specify a preference, requested changes to those elements on your PROOFS could have an additional fee. There will be a fee for changes requested that contradict the information you provide.


2. Minor edits are included in your design fee on up to 3 PROOFS of your design.  Additional edits, or major edits will incur additional fees.  Requested edits will be reviewed & if fees will apply you will be notified prior to the edits being made. 

minor: tweaking colors, tweaking character's facial features for likeness

major: wardrobe changes, additions not included on your order form


3. There are no refunds for design fees or printing costs.



Q: What are the TERMS OF USE?


Upon payment of agreed fee client is authorized by Angela Pascale Illustrations, the sole copyright holder, non-exclusive reproduction rights of custom illustrated image(s) as prints for framing, notecards, postcards, and invitations (at any size); as well as permission to showcase designs on personal websites, blogs, or online social media networks. 


All other Rights are Reserved, and no other uses are granted; including, but not limited to, use as a logo, re-selling, or publishing artwork unless accompanied by prior written permission, and payment of additional license fees in advance of any such publication.


The following credit line must appear adjacent to all reproduced licensed image(s): ©www.angelapascale.com



Please direct any additional questions to angela_pascale@yahoo.com.